Leave virgin

[joeana3796]

Urgent Advice..Ive only been with virgin a short time but i CANNOT take the mess ups anymore, im losing work im making myself ill and ive spent 72hours tryingto contact virgin..this was my lost option..Anyone got ANHY advice plz

[Hayley_S]

Hello @joeana3796,

Welcome, thanks for posting.

I am sorry to see that you want to leave us.

Can you please expand on what help you need? Are you waiting for a fault to be fixed? 

Many thanks,

[joeana3796]

Hi Hayley

Ive been with virgin since march since nthen they FORGOT to trasfer my telephone line so ive been charged by bt, cant make calls recieve calls etc i have a serious health condition in which i need to contact ambulance services immedialtily, also i work online, my internet keeps crashing ive lost 3 contracts this week, funding gov charity proposal and im beyond stressed oh and i signed up for sky sports and cancelled it 2 days later yet im sttill paying for everything and no one from virgin wilkl reply to me

[Hayley_S]

Hello @joeana,

I checked our system, it is showing that the port has been accepted and is due to come over on Wednesday. I understand that you are currently unhappy with us. I will send you a private message so I can get a complaint raised for you.

Please look out for a purple envelope at the top right of the page.

Many thanks,

[joeana3796]

I know mits changing over on wednbesdAY but that doesnt solve my issues for the next 5 days i cant even phone the chemist to see if my prescription is done etc..i did email virgin and asked 5 times if they coulf help 9iin some way tol connect my mobile to virgin my current EE account isnt working so cant even use that..but thank you, sincwrely appreciate it x