Landline

[ChrisB46]

Well after the power cut the engineer came and re-started my landline but then I discovered I'd lost my Caller ID and 1471. I rang and spoke to a lady who didn't seem to know what "Caller ID" was but said she would have the problem dealt with but it would take time. I've been away for 2 weeks but still have neither. What I do have is Covid!!! and cannot face another difficult telephone conversation at the moment but really need this sorted. My neighbours all had the same problem after we were re-connected after the power cut.

[Gareth_L]

Hello ChrisB46,

Thanks for your post. 
Sorry to hear about the issue with your call features.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello ChrisB46,

Thanks for those details.

Caller ID and 1471 have just been re added for you now. 

I just need to advise it may take 24 hours to go, But its usually immediate.

Gareth_L

[Jodi_S]

Hi ChrisB46

Just to say thanks for the private message. I am pleased to hear that we were able to get the caller ID and call list back up and running for you.

If you have any further issues, please come back to us through this channel. 

Kind regards Jodi.