on 26-07-2021 17:10
Landline just gone down again... getting quite regular this. Was on the phone to my friend and it started clicking and knocking then went off ...when friend tried to call back it said temporarily out of order. It is and never has been my equipment. Phoned for line check and just keeps saying phone back after 10 minutes for results ...but I never get any 🙄🙄
on 12-08-2021 13:56
Hello @suemog,
I am sorry to see that your landline is not working.
What noises do you hear when trying to use the landline? Can you only receive calls rather than make them?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 12-08-2021 16:09
Neither incoming or outgoing as before. Sounds like line is open as previous messages. I actually got a call last time (after it had been mended from VM in Bristol saying I always notice before they do that there is something wrong and they’ve put me on priority list. It was as usual something in the main box so needs seeing to. He thought last time it was due to water getting into the box but lasttime it hadn’t rained for weeks.
on 12-08-2021 16:15
Thank you for confirming this.
I will send you a private message so I can get something arranged for you 🙂
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 12-08-2021 16:59
As per the same answer to previous questions... I do not require any engineers to my address.
please look back on recent complaints (2 weeks ago via Zach) the faults have always been in the main box
and after several previous visits by engineers there’s been nothing wrong with my equipment but always on your side.
I don’t see why I should keep paying for mobile calls when I’m paying you so I will have to start claiming back if it is getting quite regular. Please Sort out your main boxes
on 12-08-2021 17:44
We have noted that the box needs checking, the appointment will still be taking place.
I can see the complaint is being worked at the moment, I will update the notes with this conversation also.
I can not promise this resolution, I will need to raise this with my manager to find out.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 13-08-2021 17:45
Surprise surprise my phone line is working again without any engineers coming to my house 😏.
I’ll let you know when there’s a fault again hopefully without using too much money on my mobile
on 13-08-2021 17:49
Thanks for the update @suemog.
I'm glad to hear the landline is now working. If you have any further issues, please let us know and we'll happily look into things for you.
Thanks,
New around here? To find out more about the Community check out our Getting Started guide