on 11-06-2022 17:33
My mother who has Altzemers who is very vulnerable has had her landline cut off.This is her only means of communication with her family.My mother was very anxious and frightened that she can not get in touch with anyone.I have tried calling virgin media 4 times since cut off on 17/05/2022 and each time have been assured she will be reconnected in 24 hours or 48 hours and still no reconnection.
What can be done about this ?
I have tried calling again today and awaiting a call back
on 11-06-2022 17:38
Hi Maureen1962
Thanks for posting and welcome to the community.
I am sorry to hear of the landline issue - I will send you a PM now to assist further
Kind regards,
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on 15-06-2022 11:38
Thanks for joining me on PM @Maureen1962
Just to update the thread, this was sorted via an engineer visit.
Kind regards,
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