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Julia90210
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Landline won't call landlines

My landline can't call another landline.

I just get the "unobtainable" long beep.

I can connect to mobile numbers.

Can anyone advise on a fix please?

Thanks

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Ryan_N
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Re: Landline won't call landlines

Hi Julia90210m 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear you've having a problem with your landline - how long has it been like this for? Have you been able to check the service status page; here to see if there are any outages in the area? You would also be able to run a test on the equipment also. If you're still having problems after that, just give me a shout 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Julia90210
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Re: Landline won't call landlines

Thanks for getting back to me.

I actually spoke to a Virgin Media guy on the phone this afternoon and he said it was a call Barring issue that had been set up when we renewed our contract.

It sounds plausible.  It has been like it since March and we changed the contract in March.  I've only just got round to reporting it cos I've been using my mobile to make calls but it's silly paying money for a landline that I can only receive calls on.

Julia

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Julia90210
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Re: Landline won't call landlines

sorry .... meant to say that the VM guy said he'd take the call barring off, but as yet that hasn't been done.

I still can call landlines from my landline

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Emma_C
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Re: Landline won't call landlines

Ah, I see. 

We can do some further checks and ensure it's been enabled, so I'll pop you a personal message and we can check from there. 

Thanks. 

Emma_C - Forum Team
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Julia90210
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Re: Landline won't call landlines

Thanks for getting back to me

Another Virgin Media colleague has fixed it thanks.

It was a call barring situation - that's now been lifted.

Thanks

Julia

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Chris_W1
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Re: Landline won't call landlines

Hi Julia, i am sorry to hear that you were having issues with the call barring and glad to hear that this is now resolved. Please let us know if you require any further assistance? Chris 

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