Landline switch over

[MeridianMan]

Just had Gigabit installed with land line and a mobile (about 2 weeks ago actually)

All well apart from the landline switch over

BT line still exists and working with no cancellation on my part

When I plug my phone into the home hub ....nothing !

[Ashleigh_C]

Hi there @MeridianMan

Thank you so much for your post and welcome to our Community Forums, its great to have you here!

I'm sorry to hear that you are facing this issue! Can I ask if you have requested a number port over from BT to us? 

Thank you.

[MeridianMan]

Hiya

Yes I have ...

[Ashleigh_C]

Thank you for confirming this for me. 

I'm going to send you a PM so we can look into this together.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

Thank you. 

[Mafiaman1976]

Hi can you request a change over or do you have to wait? 

[MeridianMan]

Hiya

Not sure about the wait bit ...

I requested a number port when they re contracted my broadband to include the landline and mobile and upgraded my to the Gigabit speed

Then the adaptor failed to arrive so they sent me another but the number port seems to have fallen off the end

I have NOT told BT I'm off yet 😉

[MeridianMan]

BTW I am out of contract with BT