Landline supposed to have been sorted but it hasn’t

[MissusMozza]

South Woodford area - Landline dead yesterday. Phoned this morning to report. On phone prob 20 mins. First they said no problems in the area then passed to someone else who said there was an outage. Got a text a few hours later to say the fault had been sorted. Received/ made calls all with peculiar interference and then cutting out. Virgin please sort 

[Steven_L]

Hey @MissusMozza,

Welcome back to the community and thanks for your post here on our forums. I'm sorry for the inconsistent advice that you have been given so far. 

I have looked into your account and can see an issue that would need a technician visit to resolve.

I can get this booked in for you but would firstly need to confirm a few details by private message, I will drop this over in a moment, please look out for this and we can get started.

Regards,

Steven_L

[MissusMozza]

Hi Steven. I haven’t received an email from you.

regards

[Steven_L]

Thanks for coming back to me @MissusMozza, I have sent a private message over the forum not from an email, there should be a purple envelope on the right side of your screen, the message should be located in there.

Regards,

Steven_L 

[Steven_L]

Thanks for letting me know @MissusMozza.

I hope that the engineer can get this sorted for you, please let us know how the visit goes.

Regards,

Steven_L