Landline stopped working

[ajamieson]

Hi,

Our VM landline has stopped working in the past few days - when we pick up the phone there is a high pitched noise rather than a dial tone.  When the number is called the phone does ring, but we get the same noise when it is picked up.  The phone is directly into a wall socket, not via the hub.

I've gone through the service status checks, seemingly there are no known landline issues in our area.  I've also tried a different handset but it has the same issue.

Thanks for any help,

Andrew

[Hayley_S · Accepted solution]

Hello @ajamieson,

Thank you for the update.

I will send you a private message now so I can help you further.

Many thanks,

[ajamieson]

VM engineer attended today and identified there was a fault somewhere on the copper line.  We have been switched across to a 21cv connection so all working again.

Thanks,

Andrew

[David_Bn]

Thanks for the update @ajamieson, we're pleased to hear we've been able to identify the fault and switched you over to 21CV

Do feel free to come back to us if you need any further assistance

Kindest regards,

David_Bn