Landline stopped ringing for incoming calls

[Dave730]

Good afternoon,

Our landline has stopped ringing when receiving calls. We have a dial tone and can make calls, but the phone doesn’t ring when receiving calls. The phone is connected to the master socket with nothing else connected. The handset is working and the volume is at maximum. I have tried a few different phones without success. Thank you!

[Beth_G]

Hi Dave730

Thank you for your post, welcome to the Community Forums.

I'm sorry to hear your landline isn't ringing when you receive calls. This is a fault called a 'ring trip'. We'll most likely need to get an engineer out to the property to come and take a look.

I've dropped you a direct message so I can get this arranged with you 😊