Landline still not working

[Mazmo1]

I spoke to an agent directly when my landine stopped working a week ago. He arranged for a WiFi adapter to be sent and said all I had to do was plug the phone into it, when it arrived. It came yesterday and I still have no dial tone and cannot receive calls.

[Akua_A]

Hi @Mazmo1 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having ongoing issues with your landline. We can understand this is not ideal and we want to help. I have sent you a private message regarding this. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @Mazmo1 

Please let us know how the appointment goes and if you need any further help.

Thanks,