Landline phone not working

[GrzegorzDe]

I had Hub 2 and the telephone was plugged into the wall socket. Almost every time someone called me from Skype, the phone stopped working and Virgin saw no malfunction. It ended with an engineer visit and repair. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. My line is down again, my attempt to connect to Hub has failed. After entering the Hub settings, it turned out that the telephony was turned off. Not only that, the Virgin website has changed, I prefer automatic advice, which doesn't help, I can't call an engineer anymore. How to start telephony in Hub ??

[GrzegorzDe]

Welcome back .

Sorry for answering after a few days. After the engineer's visit, the phone was connected to the hub, everything works fine. Thanks for the help

[John_GS · Accepted solution]

Hi GrzegorzDe - Great to hear all sorted 🙂 if you do ever need anything, please pop us a public post and we'll assist further.

Best,

[GrzegorzDe]

It seemed that everything would be okay, unfortunately, I can make calls from the phone without any problems, but I can't call this phone. I have a constant beep all the time, no waiting signal. I keep this phone only for contact with me, I pay and it's all gone, I'm fed up

[John_GS]

Hi GrzegorzDe

Thanks for coming back to the thread. Sorry about the phone line issue. Is this just your phone that can't call the landline or every phone? Just to check as well, your landline is plugged into the router? 

Best wishes,

[GrzegorzDe]

Hi

The landline phone is connected to the router. In the router settings, telephony is OK. I can make calls from my home landline without any problems, I cannot call this my landline home phone, from any landline or mobile phone. I dial my home number and I have a continuous tone, there is no waiting or busy tone. At the same time as there was a problem with the phone, my TV which connects via WI-FI loses internet connection every 10-15 minutes. When checking the network, the WI-FI connection is fine, but no internet. The router sees the TV and sees no problem. Everything was working perfectly, could that be the cause of the router?

[John_GS]

Thanks for coming back to me. I have messaged a colleague with this. They'll investigate and we'll be in touch when we know more

Best wishes,

[GrzegorzDe]

Interesting fact, I do not lose internet over the cable and do not lose internet mobile phones. My mobile phone connects via WI-FI to the router and I provide the network to TV, the internet works without any obstacles. Telephone next to the router, worse signal and the same distance from the TV

[Jodi_S]

Thanks for the update GrzegorzDe

As my colleague is looking into this already for you, we will come back once this has been investigated for you.

Kind regards Jodi. 

[Steven_L]

Hey @GrzegorzDe, we would need to send a technician out to resolve the issues that you're having.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message @GrzegorzDe

I have arranged the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for.
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Kind Regards,
Steven_L