Landline number not ported over

[Anonymous]

I requested  my landline number to be ported over from Sky. I requested this at sign up and on the phone at a later date, an agent even gave me a reference number beginning with FOR. She said it should be done by today but a virgin engineer visited today and said he cant see any port request.

Please can someone help?

[Alex_RM]

Hi Shailaa,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear there's been some confusion over your number port. I've been able to locate your account using your forum details, so I can discuss things with you I've popped you over private message (purple envelope, top right hand corner)

Alex_Rm

[Anonymous]

Hi Alex,

Can you please reply to my private message that I sent to you last night?