Landline number not ported across from sky

[Stephennugent]

My sky account finishes tomorrow, although my virgin account has been running for a few weeks now, don't use the home phone a lot but I've just noticed my home number is different and my old number hasn't been ported over, read a few articles that this needs to be done while the phone line is still mine (with sky) which runs out tomorrow, would prefer if my old number is ported to virgin, any help would be greatly appreciated

Thanks

[Paulina_Z]

Hi @Stephennugent,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that your landline number has not been ported over to your new Virgin Media account!

I'll be more than happy to look into this further for you and see what we can do to help.

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you! 😊