Landline number is not working

[Zmqureshi]

My landline is not working for last two weeks and broadband is really slow. Mostly keeps breaking the WiFi link. 

Would someone be able to assist me please?

Thank you

[Gareth_L]

Hello Zmqureshi

Sorry to hear this

The Landline issue 

Have you checked all cables are secure and undamaged 

Have you tried another handset 

The Wifi

Is it dropping connection on a wired device as well 

Gareth_L

[Zmqureshi]

Yes but still not working. 

thank you 

[Zach_R]

Hi @Zmqureshi,

If you haven't done so already, can you check our Service Status Dashboard to see if any known area impacting faults are being reported there? If so, it'll also detail a current estimated fix date/time.

If nothing is reported there, would you mind expanding on the broadband connection issue, please? To confirm, are you saying that a wired connection to the router is also presenting the same problems?

As for the landline, is it possible for you to test a different handset so we can rule out if it's equipment related or not?

Thanks,