Landline not working

[Mika00]

We cannot make or receive calls on the landline. Service status is reported as ok
Main master socket and extensions.
3 pieces connected
Phones in base and charged
No dialling tone

[Ashleigh_C]

Hi there @Mika300 

Thank you for your first post and welcome to the forums! It's great to have you on the team. 

I am so sorry to hear that you are facing this issue and thank you so much for confirming all these points for us first. 

I do think we will need a tech for this issue so I will pop you a PM to arrange this. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thanks again. 

[Ashleigh_C]

Hello again, 

Thanks so much for your private message and confirming your address, I have now booked you a visit for landline issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thank you.