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paddypaws01
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Landline not working

Hi

I am hoping this can get to someone from Virgin as each time I try online i get a message "no one is available please try in office hours"

As this is Friday lunchtime and within the noted 8am to 8pm "available hours" I am a little confused.

Dont have my mobile so cant call them up

 

Thanks

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Re: Landline not working

Hi paddypaws01.

 

Thank you for getting touch with us here on the Community. 

 

I am very sorry to hear you have been unable to reach the team regarding a fault with your landline. Are you still experiencing the problem? 

If yes, can you please advise;

 

Are you having problems calling, receiving calls or both?

Is the service intermittent?

Is there a dial tone?

If there is a dial tone, is it crackling or changing tone at all?

 

Can you please ensure that there is no damage to the cables and also test a different handset for me?

 

Let me know how you get on and I will be more than happy to assist further. 

 

Thanks  🙂 

Nat
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paddypaws01
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Re: Landline not working

Hi Thanks- but one of your engineers sorted it on Sat- Charlotte
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Re: Landline not working

Perfect! 

 

Thank you for letting us know. Please let us know if we can assist in the future. 

 

Have a good day.

 

 

 

 

Nat
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