on 05-02-2023 12:03
Landline is not working due to changeover. I cannot get hold of anyone from virgin media to talk to. I don't have virgin mobile. How else can I contact them? Tried Whatsapp that didn't help. I am seriously thinking of cancelling my contract as I need the landline.
on 05-02-2023 13:51
Hi Cher62,
thank you for your post and welcome to our forums 🙂
I am so sorry to hear you are having issues with your landline, can you confirm if are you porting it over or if is it migrating from copper to fibre (being plugged into the hub)?
Let us know and we will do our best to assist.
Zoie
on 05-02-2023 14:29
I think it's migrating from copper to fibre, I didn't realise that after the switch over they would completely switch us off.
on 05-02-2023 14:49
Thank you for confirming this for me, and sorry to hear it has disrupted things for you, was this a tech-booked visit or have you been sent instructions on this?
Zoie
on 05-02-2023 15:00
We didn't get any instructions so I'm guessing it should have been a tech booked visit
Many thanks
on 05-02-2023 15:07
I can take a look into this for you if you would like?
I will pop you over a PM, to see whats going on 🙂
Keep an eye open for the purple envelope
Zoie