01-11-2022 16:31 - edited 01-11-2022 16:34
Our landline has stopped working
Oddly have a dial tone when pick up phone but outgoing calls don't go through and anyone calling here gets message "this number is temporarily unavailable"
Have recently updated to Hub 4 which I'm assuming has something to do with it - constantly loses connection to internet and having to reboot daily.
I know its not the phone as have tested another with same result.
Have a phone call with 'fault team' booked for Friday but wondered if anyone on here could help sooner?
My parents don't call mobile phones from their landline so I need mine up and running so they can call me if needed.
on 19-11-2022 13:27
Hi Shakedown1979,
I can see you're in a private message conversation with my colleague, they will get back to you asap.
Alex_Rm
19-11-2022 13:31 - edited 19-11-2022 13:32
I'm sure they will.
They will apologise that it is still not working but it is being looked at urgently.
In 20 days we've had 1 engineer visit who thought he had been sent to fix the broadband and that's it. Urgent?
I look forward to next meaningless private message.
In meantime its £8.40 compensation a day and in 10 days I can leave my contract early as per T&C.
on 26-11-2022 15:39
Still not working - will be 4 weeks tomorrow.
on 26-11-2022 15:48
Hi Shakedown1979
I am sorry for that, my colleague did reply to you via PM advising it's still with the team.
Best wishes,
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on 26-11-2022 15:54
I know.
Posting here for the benefit of others - didn't need a response from you but thanks.
Its clear that forum team like to move people moaning to PM so others can't see.
Will update with final result on Tuesday - that's when it hits 30 days and I will be cancelling contract as per T&C.