Landline not ringing

[Steeney]

Our landline has stopped ringing when a call comes in. If I ring the landline from a mobile I can hear it ringing on the mobile and the call connects when I answer it but the landline phone does not ring. I’m unsure how long this has been an issue but I do remember seeing someone working on the telegraph pole by our house last week and wonder whether it’s connected but don’t know who/how to contact. I have checked the volume and ringer settings on the phone. Would be grateful for any suggestions on next step to resolve.

[Carley_S]

Thank you for confirming that for us @escher64

Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. Let us know if you hear a dial tone after you have completed this process and if so, can you both receive and make calls successfully?

[escher64]

Pin hole test carried out. Yes I have a dial tone and yes I can make and receive calls but still no ringer on the handset. I should also add that the handset has been tried on a bt line and it rings fine.

[Akua_A]

Thank you for the update @escher64.

In this case, I have sent you a private message regarding this. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @escher64. 

Glad to have helped :). Please do let me know how the appointment goes and if you need any further help. 

Thanks, 

[Misery1]

Hi Steens, we have got the same issue and like you spent nearly 45 minutes on 150 with nothing resolved, I posted the issue on here on Wednesday and am still waiting for a solution. 

[Megan_L]

Hi Misery1, 

Thanks for posting on this thread about your landline issues, I can see you're already in a PM with Travis about this.

They will be able to help you further once they're back on shift 😊 

Thanks,

Megan_L