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Madrilleno
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Landline not ringing

My landline is not ringing on incoming calls, it just gives one short pip and that’s it. From the calling phone, it gives the ringing tone once then cuts out to a noise. Outgoing calls from the landline are fine. There is, however, the interrupted dial tone on the landline suggesting that there is a voicemail waiting, but when I dial in it says there are no messages. Could you take a look please?

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Message 2 of 8
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Re: Landline not ringing

Hi Madrilleno,

 

Welcome to our Forum and sorry to hear you're experiencing telephone landline issues.

 

Was your landline working before and has it just developed this issue?

 

Is it the same if someone called you via a Virgin Media landline and a non Virgin Media landline?

 

 

Thanks,

 

Lisa

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Madrilleno
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Message 3 of 8
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Re: Landline not ringing

It was working a week ago, and it’s the same whether you dial from a landline or mobile. 

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Re: Landline not ringing

Thanks. 

Is it possible to try another handset at all?

If not let us know and we can access your account and run some checks. 

Emma_C - Forum Team
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Madrilleno
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Message 5 of 8
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Re: Landline not ringing

Already tried another handset

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Re: Landline not ringing

Thanks for testing, 

 

I can't see any area issues so I'll pop you over a private message so I can take a closer look at things. (little purple envelope in the top right hand corner)

 

Kind regards, 

 

Alex_Rm

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Madrilleno
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Re: Landline not ringing

All fixed thanks. Engineer found a bad connection and replaced the junction box. He also resolved the voicemail problem. 

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Re: Landline not ringing

Great to hear 🙂

 

Thanks for letting me know.

 

Take care,

 

Alex_Rm

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