22-02-2023 18:49 - edited 22-02-2023 18:54
Evening,
I am not receiving landline calls. When I call it from a mobile it rings on the mobile but the landline dies not actually ring.
on 22-02-2023 18:56
Hi @rugbymad
Welcome to the community
Sorry to hear you're having issues with your landline at the moment.
Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?
How many pieces of equipment are connected to the phone line?
There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you:
Let me know if any of these checks work at all, or if anything changes with the dial tone.
on 22-02-2023 18:59
Hi,
it is plugged into the master socket.
ni other phones connected
on 22-02-2023 19:01
on 22-02-2023 19:37
Hey rugbymad, thanks for sharing more info on this.
Could you also please confirm if you get a dial tone when picking up the handset and before you shape the number to call?
on 22-02-2023 19:39
There’s no dial tone
on 22-02-2023 19:58
Thank you for confirming this too, in this case we'd need to perform a few more checks so we can help.
I will shortly send you a private message here to do this.
Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.