Landline not ringing

[SarahB101]

My phone does not ring on incoming calls and cuts the caller off before its first full ring? I can call out and if I catch the phone super early I can answer? Help please 

[Natalie_L]

Hi SarahB101, 

Welcome to the community and thank you for posting. 

I am very sorry to hear you are experiencing an issue with your landline, we will do all we can to help.

Can you please confirm if your phone is connected to the Hub or the master socket? 

Also, have you been able to test another handset to rule out an equipment issue?

Thanks, 

[SarahB101 · Accepted solution]

The landline does not come through the box. It's a normal telephone socket. 

[Natalie_L]

Thank you for confirming.

Are you able to test another handset to rule out an equipment issue? 

Also, could you please check that all cables leading to and from the equipment are secure and without damage? 

Thanks,