Landline not receiving incoming calls STILL

[grahamjbooth]

Morning

After weeks without a phone line due to house move and an unacceptable wait for installation (5 weeks)...

I still cannot receive incoming calls (not happy) of known working hand set

I can make outgoing calls, however continuous tone when try to ring landline from any other phone

Tried different set of known working handsets = same

The phone is connected directly to the router (by VM engineer)

It's now been around 8 weeks without incoming calls, so my family can't check on me

I am 90 and live alone - this is unacceptable (and I am paying for services)

I don't really have the will or hearing to call 150

Graham

[David_Bn]

Good Morning @grahamjbooth, thanks for your post on our Community Forums, and a very warm welcome to you!

I'm terribly sorry to hear of the issue with the landline services. 

I'd be happy to look into this for you, so we can work closer to getting this fixed for you.

Kindest regards,

David_Bn