Landline - no dial tone, calls not connecting

[bluegrunt1]

Had problems with Internet and TV and phone over the last few days.

TV and broadband have finally settled down but just realised no landline connectivity. Must have been out for days. Status page reports no problems. 

[Vikki_M]

Hi bluegrunt1

Thank you for your post and welcome back to our community.

I am sorry to hear about the issues you are having with your landline.

Do you have a dial tone?

Do you have another handset you can try?

Are you connected via an extention or via the wall socket please?

Please pop back to us when you can. 

[bluegrunt1]

Hi thanks for replying. 

No dial tone.

Have another handset, same problem there.

Connected via wall socket. 

Regards.

[Vikki_M]

Thank you.

Do you have any other pieces of equipment connected to your phone socket? This may include:
 

• Other telephones
• Personal Computers
• Faxes
• Modems
• Satellite TV digiboxes
• Micro-filters
• ADSL modem or router

Please pop back to us when you can. 

[bluegrunt1]

Sorry for delay in replying. No other equipment connected to phone sockets.

[Paulina_Z]

Hi @bluegrunt1,

Thanks for coming back to us about this ongoing issue with your landline. Thank you for confirming the required information my colleague asked about.

In order to have this looked into further, we'd need to send you a Private Message to confirm a few details. Please keep an eye out for an envelope at the top right corner of your Forum page. If you're having issues locating this, please let me know and I can help. I'll be in touch soon.

Thank you! 😊 

[Paulina_Z]

Hi @bluegrunt1,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your landline issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.