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Landline issue

dunne6
Tuning in

How do I book an engineer visit for landline. Unable to book online and unable to speak to anyone on phone as just going round in same circle. We live in PR26&AB? Any contact numbers please where i can speak to a human being. Done status service checks etc.

3 REPLIES 3

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Dunne6,

thanks for your post 🙂
I am sorry to hear you are having issues with your landline, I have managed to locate your account and everything looks fine.

What issue are you having with your landline so we can best help you?

Zoie

After a  real faff got engineer booked. Customer service appalling and dissatisfaction case logged. Phone rings but no dialing tone. People cant ring in or out. Why do Virgin Media make it so hard to speak to a human being eh?

Chris

Molly_G
Forum Team (Retired)
Forum Team (Retired)

Hey @dunne6,

 

I'm really sorry to hear that you're not happy with the experience you had in getting this sorted. Glad to hear you've been able to book the appointment in.

 

Please let us know how you get on and do drop back if you have any future issues - we're happy to help!

 

Kind regards,

Molly_G
Forum Team



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