on 24-07-2021 14:37
How do I book an engineer visit for landline. Unable to book online and unable to speak to anyone on phone as just going round in same circle. We live in PR26&AB? Any contact numbers please where i can speak to a human being. Done status service checks etc.
on 24-07-2021 16:13
Hi Dunne6,
thanks for your post 🙂
I am sorry to hear you are having issues with your landline, I have managed to locate your account and everything looks fine.
What issue are you having with your landline so we can best help you?
Zoie
on 24-07-2021 20:21
After a real faff got engineer booked. Customer service appalling and dissatisfaction case logged. Phone rings but no dialing tone. People cant ring in or out. Why do Virgin Media make it so hard to speak to a human being eh?
Chris
on 25-07-2021 08:44
Hey @dunne6,
I'm really sorry to hear that you're not happy with the experience you had in getting this sorted. Glad to hear you've been able to book the appointment in.
Please let us know how you get on and do drop back if you have any future issues - we're happy to help!
Kind regards,
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