Landline issue - number port

[SHED55]

Hi looking to resolve the issue of my landline number not porting. I joined virgin media a couple of weeks ago after leaving sky . I was reassured that number would port no problem. Still no further progress, sky are saying the number is lost!! I would be most grateful for any help on the best way to resolve this, thanks

[MOD EDIT: Subject title changed for clarity]

[Martin_N]

Hi SHED55,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your Port in. 

I have been able to locate your account and would like to assist with this. 

What I will do is private message you so we can we can look into this. 

^Martin