Hi Davehoole,
A warm welcome and thanks for posting on our community forums. Sorry to hear that since you have had our TV services installed, you now have no dialing tone on your landline. We certainly understand the frustration this issue is causing, especially when your unable to make and receive calls or use the call plan you're paying for.
Can we ask if you've been able to try another handset in your master socket at all?
We would also suggest, removing any extension handsets or 3rd party devices listed below
- Other telephones
- Personal Computers
- Faxes
- Modems
- Satellite TV digiboxes
- Micro-filters
- ADSL modem or router.
Can you also try
- Checking the phone is seated in the base unit correctly & powered ON.
- Remove all other equipment connected to telephone sockets.
- Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available, then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.
Please try the above first. if your landline still has no dial tone after the diagnostics have been performed, please come back to us and we will happily get an engineers visit arranged for you.
Kind regards Jodi.
