Landline isssus

[DjJimmy54]

This seems to be a regular topic on this forum.Have been experiencing a very crackly/noisy line for about the last 3 weeks now.I’ve tried unplugging /plugging the cables back in securely,made sure the phones(all 3 of them are fully charged) and tested  the equipment using the test socket on the Virgin media wall socket installed.

I reported the problem 2 weeks ago, using the Virgin Media online hub, which in all honesty has proved to be fairly fruitless.They keep telling me the problem has been fixed, yet still I am unable to make/receive calls audibly without interference on the line.I’ve also recently bought a new set of phones,however yah doesn’t seem to have helped resolve anything.

My last resort is to try to get a technician out to investigate the problem, although trying to arrange that seems to be be nigh on impossible,let alone trying to get through to an English speaking human being on the phone.

Virgin Media, you really should be trying harder to resolve your customers problems, instead of keeping them hanging on the line for ages.

Please help,  before I take my business elsewhere thru desperation.

Thanks

James L😡

[Zach_R]

Hi @DjJimmy54,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear of your landline service issues, and that your efforts thus far don't appear to have helped. I'm going to send you a private message in a few moments, so please respond to this when you can and we'll proceed from there with this.

Thanks,
 

[Zach_R]

Hi @DjJimmy54,

Thank you for getting back to me via private message so that we could look into this. As we discussed there, a technician appointment has now been scheduled and booked.

I'm unable to confirm the date/time of the booking publicly for security reasons, but you can check and manage this via your My Virgin Media online account.

A fault technician visit is free of charge unless one of the below instances apply:
 

•    You are not present for the technician visit.
•    The fault is due to your own equipment.
•    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
•    The fault is due to theft, loss, or removal of equipment.

If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.

You can find more information about this here.

Let us know how the visit goes either way.

Thanks,