on 14-02-2023 20:07
My land line is dead. All other broadband, TV and WiFi are working and I have checked the cables. I have done a status test and there is no indication of a failure.
What can I do?
[MOD EDIT: Subject title changed for clarity]
on 14-02-2023 20:12
Hi @ScottCondie
Thanks for posting and welcome to the community.
I am sorry for the phone line issues. Can you confirm the telephone line is plugged into the telephone port of the router?
Keep me posted
Best wishes,
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on 14-02-2023 20:38
Yes it is plugged into the router.
on 14-02-2023 20:41
Thanks for coming back to me and confirming. Can you try the other telephone port on the router for me and also a reboot/trying the same telephone port after removal?
Keep me posted
Best wishes,
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on 14-02-2023 21:01
So I plugged the telephone cable into the other port. Then I switched the router off using the switch on the back of the router and switched it back on. The phone line is still dead.
on 15-02-2023 08:10
Hi Scott,
Thank you for reaching back out, I was able to locate you on our system with the details we have for you and can see your Landline Switchover has been completed, there are no issues showing our end, has the line worked since it has been changed over, have you been able to try a different Phone?
Regards
Paul.
on 15-02-2023 20:21
The phone line is still dead. Unfortunately I do not have another landline phone to try out to see whether it is the phone. All other functions of the phone work - eg scrolling through the directory, but the phone line is just dead. Is there anything else I can do?
on 15-02-2023 20:30
Thanks for your reply, sorry to see that this is still not working for you.
I will be happy to check this further for you so we can get you back up and running.
I'll send you a PM to confirm your details so this can be done.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 21-02-2023 20:27
Thanks for chatting with me via PM @ScottCondie I'm glad I could help arrange for this to be resolved for you.
Please keep us updated with how this engineer visit goes. Please note that someone over the age of 18 will need to be in the property during this visit.
If you need anything further, please let us know. We will be happy to assist.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules