Landline is dead - can't make or receive calls

[rt001]

As above. Haven't been able to use the phone for a week. Virgin support has ben useless, keeps redirecting me to the troubleshooting section of the website

Can someone step in please

[Martin_N]

Hi rt001,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your Landline service. 

I have taken a look on our side and I am unable to see anything that could be affecting this. 

To confirm, have you been able to try an alternative handset on the line?

^Martin

[rt001]

Hi Martin, yes, I've tried another handset and it does the same. How do we get the line tested, or an engineer visit?

[Steven_L]

Thanks for coming back to us rt001, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[rt001]

Thanks Steven

[Steven_L]

You're very welcome rt001 and please let us know how the visit goes, if you get the chance to do so.

Kind Regards,

Steven_L

[rt001]

Will do, thanks Steven

[Steven_L]

Did everything fgo okay with your visit rt001?

Kind Regards,

Steven_L

[rt001]

Yep, all fixed. The engineer switched us over to a digital line 

[Daniel_Et]

Hi @rt001 👋 That's great to hear 😀

If you have any further problems, please don't hesitate to contact us.

Regards,

Daniel