Landline help

[Wolfiebaby]

Hello im thinking of getting a home phone for the first time

 But how would i. 1. Find out my phone number

 And also i would like to see if my phone line is OK. I have no way of calling virgin at the moment due to my mobile phone being stolen. Please can an advisor check for me. 

[Jodi_S]

Hi Wolfiebaby,

Thanks for the update. If you would like your router relocating, our engineers would need to attend carry this out. We do charge £25 for this service. Fore more information about this check the link here, https://www.virginmedia.com/legal/price-guides

Unfortunately, we would not send you a splitter cable so you can do the relocation yourself. If you would like us to arrange a relocation of your hub, please come back to us and we can get this arranged for you. 

Kind regards Jodi. 

[Wolfiebaby]

Can you please confirm i am still having an engineer visit today 

[John_GS]

Hi @Wolfiebaby

If you click here - virg.in/myVM - then log in - any visits will show 🙂

Let me know.

Best,

[Wolfiebaby]

It says bad getaway The website hasn't worked in months its why i asked you 

[John_GS]

It's just worked for me, can you clear cache/cookies for me and also try a new browser? Best,

[Wolfiebaby]

Ive done all this before 

[Wolfiebaby]

Im on my phone i only have one browser 

[Hayley_S]

Hello @Wolfiebaby,

I have checked the system, I will send you a private message so I can tell you.

Please respond to the purple envelope at the top right of the page.

Many thanks,

[Hayley_S]

Hello @Wolfiebaby,

Thank you for chatting with me privately.

I am glad that you have now had the engineer round, also fixing the missing credit you was owed.

If you need anything again, please do not hesitate to post on here in the future.

Many thanks,