on 30-04-2022 16:16
Hello im thinking of getting a home phone for the first time
But how would i. 1. Find out my phone number
And also i would like to see if my phone line is OK. I have no way of calling virgin at the moment due to my mobile phone being stolen. Please can an advisor check for me.
Answered! Go to Answer
on 30-04-2022 16:48
Thanks for coming back to us @Wolfiebaby.
I can confirm that your phone line is fully active, do you currently have a handset to plug into the wall socket?
If you do, have a handset, please call 174 or 175 and that will let you know the number that you are calling from.
Regards,
Steven_L
on 30-04-2022 16:33
Hey @Wolfiebaby,
Welcome back to the community and thanks for taking the time to post.
Do you currently have a phone service with us and want to find out if your line is working or do you want advice about taking a phone line with us?
Regards,
Steven_L
on 30-04-2022 16:40
I think my phone line comes with my package i want to make sure its up and running so i can just plug in my phone and use it x
on 30-04-2022 16:48
Thanks for coming back to us @Wolfiebaby.
I can confirm that your phone line is fully active, do you currently have a handset to plug into the wall socket?
If you do, have a handset, please call 174 or 175 and that will let you know the number that you are calling from.
Regards,
Steven_L
on 30-04-2022 16:52
I will have a handset on Thursday
on 30-04-2022 16:57
Okay, thanks for letting us know that @Wolfiebaby, please let us know if you have any issues, when you start to use your handset.
Regards,
Steven_L
on 05-05-2022 22:16
I got my handset today. But there is no dialtone and when i try to call out its a dead Line. I can't even ring the numbers you said above
on 06-05-2022 08:10
Hi @Wolfiebaby,
Thank you for coming back to us and I'm sorry to hear that your landline is not working!
Have you tried to go through our online Landline Faults page to see if this can help resolve your issue?
Can you confirm if you've plugged your landline phone into a Master Socket? This would be a socket with a logo on it.
Please carry out the following checks to see if this fault can be resolved remotely:
Let us know how you get on. Thank you.
on 06-05-2022 15:12
I only have one socket. And one handset available.
on 06-05-2022 15:18
Hi @Wolfiebaby,
Thank you for coming back to us. I understand. Can you confirm if this issue is still ongoing after you ran these checks?
Did the online checks help resolve this issue at all?
Keep us updated.
Thank you.