Landline hasn't been ported over

[weesamo]

I wonder if someone can help me. I took over my father's virgin media account  but the old number hasn't been ported over. Initially I was told it would take 10 days but it's been whole month now. He's had the old number 40 years.

[Natalie_L]

Hi weesamo, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing a delay with getting the number ported over. 

I have taken a look in to your account from our side and have identified what may be causing the delay but I will need to send you a private message to pass security before I can discuss this further. 

I will pop you over a private message now and we can go from there. 

Speak soon,