on 22-04-2022 18:23
Crackling continually.
on 22-04-2022 18:24
on 22-04-2022 18:28
HI Alpha730
Sorry to hear this is happening
It is more than like a fault from our side
But just to rule this out, have you tried an alternative phone in the socket
Gareth_L
on 22-04-2022 18:39
on 22-04-2022 18:42
on 22-04-2022 18:46
Thanks Alpha730
So we can get an engineer booked
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 22-04-2022 18:56
Message confirmed
on 22-04-2022 19:08
Thanks for those details Alpha730
I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes
Gareth_L
on 22-04-2022 19:17
I have tried but I do not know how to do this.
on 22-04-2022 19:18
The appropriate page says:
It's something at our end, and we?re working as fast as we can to fix it.
If you try again later everything will be sorted. Sorry for the inconvenience.