Landline fault

[Johntym2]

My landline has no dial tone.  The phone rings when an incoming call is made but the line is dead when I answer.  Please help . My account [REMOVED] 

[MOD EDIT: Personal and private information has been removed from this post.]

[Akua_A]

Hi @Johntym2, 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your landline.  We can understand this is not ideal and we want to best help. I have had a look at our systems and everything seems in order. Just to confirm, have you checked your wired connection to see if they are secure and in good condition? Are you using any extensions and are they secure?  Also, are you having issues with any other services too?

Please get back to me when you can so we can best help?

Thanks,

[Johntym2]

Thanks for replying. My phone sockets were fitted by ntlworld engineers  (not an amateur fix)  via an external entry point ( not linked to my hub)

all connections seem in order

the phone rings when someone calls  but line is dead when I answer it.

to be honest I rarely use my landline so can’t say when the fault first appeared

john 

[Johntym2]

My internet is working ok

Don’t have TV service

[Akua_A · Accepted solution]

Thank you for your fast response @Johntym2.

In this case, I have sent you a private message regarding this. Please lookout for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

Great! You should have confirmation of this appointment in your my VM account. You can also amend the appointment there. Is there anything else I can help with from here?

Thanks,

[Akua_A]

No problem at all @Johntym2, Happy to help 🙂