on 20-04-2022 11:21
My landline has no dial tone. The phone rings when an incoming call is made but the line is dead when I answer. Please help . My account [REMOVED]
[MOD EDIT: Personal and private information has been removed from this post.]
Answered! Go to Answer
on 20-04-2022 13:18
Thank you for your fast response @Johntym2.
In this case, I have sent you a private message regarding this. Please lookout for the purple envelope and provide a response when you can.
Thanks,
on 20-04-2022 11:43
Hi @Johntym2,
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having issues with your landline. We can understand this is not ideal and we want to best help. I have had a look at our systems and everything seems in order. Just to confirm, have you checked your wired connection to see if they are secure and in good condition? Are you using any extensions and are they secure? Also, are you having issues with any other services too?
Please get back to me when you can so we can best help?
Thanks,
on 20-04-2022 12:23
Thanks for replying. My phone sockets were fitted by ntlworld engineers (not an amateur fix) via an external entry point ( not linked to my hub)
all connections seem in order
the phone rings when someone calls but line is dead when I answer it.
to be honest I rarely use my landline so can’t say when the fault first appeared
john
on 20-04-2022 12:25
on 20-04-2022 13:18
Thank you for your fast response @Johntym2.
In this case, I have sent you a private message regarding this. Please lookout for the purple envelope and provide a response when you can.
Thanks,
on 20-04-2022 17:39
Great! You should have confirmation of this appointment in your my VM account. You can also amend the appointment there. Is there anything else I can help with from here?
Thanks,
on 20-04-2022 17:55
No problem at all @Johntym2, Happy to help 🙂