Landline fault in BH18 8AD Area

[nctibbels]

My vunerable mother in law has no dial-tone currently on [removed. I have used the line test on the site, and it's showing no errors. Who could I call to resolve this?

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[Beth_G]

Hi ncitbbels.

Thank you for posting on the Community Forums. I'm sorry to hear that your Mother-in-law's landline is currently not working correctly. 

I'll pop you over a PM now so I can take some details and look into this for you

Please look out for my PM over at the purple envelope

Thanks

[Beth_G]

Hi nctibbels,

Thank you for confirming the details over PM.

I can see that there is currently an outage affecting the area and causing issues with the landline service. I'm afraid that we currently don't have an estimated fix time for this particular outage, but we are aware and working on the issue.

If you would like another update please don't hesitate to ask and I'll be happy to check for you.

Kind regards