on 02-05-2022 09:20
Am currently having house extended. Have VM cable direct to house with one landline in what will become dining room. Would like to have additional handsets in the new lounge and upstairs bedroom. Am able to run extension cable for telephone whilst building is going up. Is it simply a case of using a splitter on existing phone line to enable this?
thanks
on 02-05-2022 10:00
Hi ladym66,
Thank you for your post!
It looks like you're on our new fibre landline service, meaning that if you do wish to have an extension put in, we will need to arrange an engineer visit to install the extension for you, as it doesn't work the same way as a traditional landline set up.
I've popped you over a private message so I can take some details if you'd like for me to arrange this for you.
Kind regards
on 02-05-2022 12:38
Hi ladym66,
Thanks for your PM.
So just to be clear, if you're looking to add more handsets and not use cordless phones but traditional corded handsets, you would need to have extensions fitted around the home. Having extensions fitted with corded phones would mean that you would have quite a few wires running around the home. We would need to arrange an engineer visit to have these extensions fitted in the rooms that you wish to have the additional handsets.
Hope that all makes sense. Do let me know if you have any other questions.
on 02-05-2022 13:23
Yes Beth,
That’s exactly what I was looking for, especially as the walls are still being built and there is no roof yet! The engineer could arrive and run the extensions prior to plastering the walls.
So, two issues….
1. The cost of the engineers visit ?
2. How much notice would be needed?
Thanks
on 02-05-2022 13:26
It is a £25 charge for a non fault related call out ladym66 - it really depends on the availability to have the job booked in. Do you have any times/days that would work best for you?
Cheers,
Ryan.
on 02-05-2022 13:30
That’s reasonable…
Just to be sure, £25, does that include the cable, etc etc?
As for notice, as soon as we have a watertight structure I’ll make the request, there should be a good few weeks before the plastering goes on
Thank you
on 02-05-2022 13:32
£25 is for the whole appointment 🙂
Not a problem at all - just let us know when you can!
Cheers,
Ryan.
on 10-06-2022 10:33
Hi,
Not sure if this thread is still active, but we are at the stage where we need an engineer to visit to install the new cabling....
on 10-06-2022 10:49
Hello ladym66,
It certainly is still active.
So we can book this in for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 10-06-2022 11:04
done that....