Landline down

[pwhatcher]

My landline is down and has been from at least some time on Sunday - area checker says there is no fault, but there is no dial tone and the line registers as engaged if I dial it from my mobile

[Travis_M]

Hi @pwhatcher

Sorry to hear about this! I am going to drop you a private message now to investigate further - please keep an eye on your inbox.

Regards

[pwhatcher]

Travis - I've replied to the PM but no response - phone is now down for ~6 days

[Akua_A]

Hi @pwhatcher,

Sorry for the delay in response. 

Our agent will aim to respond as soon as possible via PM to best help with your landline issue 🙂

Thanks,

[pwhatcher]

Phone is back up following the engineer's visit - I presume I should qualify for some compensation?

[John_GS]

Hi pwhatcher

Thanks for coming back to us. I am glad it's all fixed. I'll send you a PM now to go through this.

Best,

[John_GS]

Thanks for joining me on PM, pwhatcher - 

Just to update the thread, the issue has been resolved and the correct level of Automatic Compensation applied.

Do pop back if you ever need further assistance.

Best,