Landline down

[Chrisrj46]

Hello, my landline has been down for 2 days, no easy way of contacting Virgin and the online status check is saying all ok. I have carried out all the suggested checks etc but still no landline. Please can someone from Virgin resolve? 

[Alex_RM]

Hi Chrisrj46,

Thanks for posting, and sorry to hear you're having some trouble with the landline.

Just to confirm- have you been able to test a different handset? Is the phone plugged into an extension or the master socket?

Alex_Rm

[Chrisrj46]

Hi yes tested another phone, plugged into master 

[Alex_RM]

Thanks for confirming,

I've been through a few checks from my side, and it does look like this will need an engineer visit.

I've popped you over a private message (purple envelope, top right hand corner) to confirm a few details with you first.

Alex_Rm

[Alex_RM]

Thanks for popping your details over via private message Chrisrj46,

You'll be able view the time and date of the engineer appointment via your online account here

Alex_Rm