on 29-11-2021 10:40
5 minutes ago
Hi thanks for getting back so quickly.
I have no other issues with my virgin media other than my landline is not working. I can neither ring out or receive calls. Also using my mobile I have tried to contact your number 150 but that is completely dead too.
My land line number is [Removed]
Marty
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 29-11-2021 11:10
Hello MartyDowling
Sorry to hear of the landline issues experienced, we appreciate you taking the time to make us aware of this via the forums.
From looking at the account and service, there appears to be an area fault at present impacting the service. Can you confirm if you currently get a ring tone or dial tone?
Rob
on 29-11-2021 11:34
Neither Rob, phone is completely dead. I have even tried plugging in a different phone without any success.
Marty
on 29-11-2021 11:47
Thanks for confirming MartyDowling, I'm going to send you a Private Message to get some more details and arrange a technician. Even though it states and area issues there is no record of a reference or an estimated fix time.
Thanks
Rob
on 29-11-2021 12:08
Thanks for confirming those details, I have booked a visit for a technician to come out and take a look at this. You can find the details here please let me know if there are any issues with the date or time please let me know.
This is the earliest appointment, please be aware any changes may delay the visit.
Rob
on 29-11-2021 12:20
Hi Rob
The link you sent only directs me to down load the Virgin app and not details of a visit.
I don't want the app.
Marty
on 29-11-2021 12:29
Do you have an online account set up for your Virgin Media MartyDowling? If so, you can track the visit there also 🙂
Rob
on 29-11-2021 12:33
To be honest Rob I'm not to sure about an online account. Being in my dotage I'm not to savvy with that kind of thing. I'm struggling with these messages.
Can you not just tell me on here?