on 02-05-2022 16:51
I have been trying to contact Virgin Media via its online chat but getting no reply for over a few hours from two times I have attempted this.
I can't contact them on 150 for obvious reasons. I have tried to find alternative contact details on the website with no luck.
I would appreciate if anyone who had similar problems get in touch with their solution to this if they had one.
Or if anyone can give me their free customer contact number to use from a non Virgin phone.
on 03-05-2022 08:58
Hi mcintyren07 thanks for posting and welcome to our community.
I am sorry to hear that your landline is not working. I would love to help you resolve this. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
on 03-05-2022 15:53
Hi mcintyren07, thanks for getting back to me privately.
I have booked the first available technician appointment for you. You can view this here. Please get back to me if it's not convenient.
Regards
Lee
on 04-05-2022 11:42
Lee,
Thanks for your help in this matter so far.
Neil.
on 04-05-2022 13:39
You're very welcome Neil
Please do keep us updated with how things go.
Regards
Lee_R