Landline down and Virgin chat not responding

[mcintyren07]

• My landline has stopped working over a week ago and have done all the recommended online troubleshooting Virgin have asked.

I have been trying to contact Virgin Media via its online chat but getting no reply for over a few hours from two times I have attempted this.

I can't contact them on 150 for obvious reasons. I have tried to find alternative contact details on the website with no luck.

I would appreciate if anyone who had similar problems get in touch with their solution to this if they had one.

Or if anyone can give me their free customer contact number to use from a non Virgin phone.

• Many thank.

[Lee_R]

Hi mcintyren07 thanks for posting and welcome to our community.

I am sorry to hear that your landline is not working.  I would love to help you resolve this.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi mcintyren07, thanks for getting back to me privately.

I have booked the first available technician appointment for you.  You can view this here. Please get back to me if it's not convenient.

Regards

Lee

[mcintyren07]

Lee,

Thanks for your help in this matter so far. 

Neil.

[Lee_R]

You're very welcome Neil

Please do keep us updated with how things go.

Regards

Lee_R