on 28-12-2021 20:23
I went to use our landline, no dial tone .. again .. phone socket has single phone plugged in ..
When I go to ..
https://care.virginmedia.com/care/service-status
Just hangs ..
on 29-12-2021 08:17
Hi @mcadman
Welcome back to our Community Help Forum 🙂
Sorry to hear you are experiencing landline issues. I have checked your account and there are currently no faults showing that are impacting your telephone service.
Are you still experiencing issues now? If so, are you able to try using a different telephone receiver so that we can check it's not the phone itself that's faulty?
Best wishes,
Serena
on 29-12-2021 11:40
I have plugged two different phones directly into the socket ...
Still no dial tone ..
on 29-12-2021 11:54
Thanks for letting me know @mcadman.
I'd like to book a technician visit for you to get your landline sorted. I shall send you a private message now to confirm your address and we can get this booked in for you. Please look out for the purple envelope in the top right corner and get back to me when you can 🙂
Kind regards,
Serena
on 30-12-2021 15:17
I received a text from VM, saying that they are investigating a network problem.
The next day another text ... network problem solved and all was well
Problem solved ..
Thx for your help
on 10-01-2022 17:18
Same problem ... again ......
I went to use our landline, no dial tone .. again .. phone socket has single phone plugged in ..
When I go to ..
https://care.virginmedia.com/care/service-status
Just hangs ..
The landline is out of order, more than it is working ...
on 10-01-2022 17:20
As per two weeksk ago ..
I went to use our landline, no dial tone .. again .. phone socket has single phone plugged in ..
When I go to ..
https://care.virginmedia.com/care/service-status
Just hangs ..
on 10-01-2022 17:26
Hello again mcadman
Thanks for your post
Sorry the Line has faulted again
I did check the area and we have no local issues
So I guess we need to book an Service Technician
I will need to send you a private message to pass security though
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L