Landline dead

[Lynnden]

How do I get my landline working?  I see a recent post that got "kudos" for waiting for the landline to fix itself!  I don't think that approach will work for me.  Mine has not been working for a few days. 

Thanks

Lynnden

[Kath_F]

Hi Lynnden, 

No problem at all. 

If you have any further issues, please feel free to pop back here and we can check for updates or help in any way we can. 

Thanks, 

[Lynnden]

Hi

I received a text from Virgin at 20:31 claiming that the network issues had been fixed and to restart my equipment.  However, I have rebooted my hub (not that it is connected to the phone) and waited the prescribed 30 minutes.  The phone line is still dead and my internet service is still working absolutely fine. Note that the internet never had any issue.

Lynnden

[Kath_F]

Hi Lynnden, 

Thanks for coming back to us on this. I'm sorry to hear the local fault didn't fix your issue. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

• The technician diagnoses the fault as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.