on 20-07-2022 20:00
How do I get my landline working? I see a recent post that got "kudos" for waiting for the landline to fix itself! I don't think that approach will work for me. Mine has not been working for a few days.
Thanks
Lynnden
Answered! Go to Answer
on 21-07-2022 10:04
Hi Lynnden,
Thanks for coming back to me so quickly via private message.
I have gone in to book the engineer however a known fault has since been raised. The details of that are here:
I have made a note of this on your account so the relevant teams are aware you are affected.
Thanks,
on 20-07-2022 20:37
Hi @Lynnden,
Welcome to our Community Forums and thanks for your post.
Sorry to hear your landline isn't working. Do you have no dial tone?
Have you taking a look at the self care help here - Why is my Virgin landline not working?
Let us know so we can offer further support if required.
on 20-07-2022 23:09
Hi, There is no dial tone and if I dial my home number from another phone I get "call failed" notification. The self help was less than useless, hence why I am here.
Thanks
on 21-07-2022 08:28
Hi Lynnden,
Thanks for coming back to us on this one. I'm sorry to hear your landline is still not working as it should be and that the help pages didn't resolve things.
In order to help look at this, there are a few more checks we will need to go through with you. Can you let me know the following please:
If you can come back and let me know the answers to the above. It's possible we may need to get an engineer out to you so please ensure you come back to us here 🙂
Thanks,
on 21-07-2022 09:14
Hi
Thanks
Lynnden
on 21-07-2022 09:21
Hi Lynnden,
Thanks so much for coming back to me so quickly.
It looks as though we will need to get an engineer visit booked for you in this case. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 21-07-2022 09:22
on 21-07-2022 10:04
Hi Lynnden,
Thanks for coming back to me so quickly via private message.
I have gone in to book the engineer however a known fault has since been raised. The details of that are here:
I have made a note of this on your account so the relevant teams are aware you are affected.
Thanks,
on 21-07-2022 14:01
on 21-07-2022 14:06
Is this a general fault as I have exactly the same problem