Landline dead. No dial tone

[Nicoladavies75]

Our landline is dead. No dial tone.. We've checked all connections and phones. Service status says everything is ok, but when we try to phone in using our mobiles, it just says line busy. Not sure if it was anything to do with an engineer working down the road for us, but the phones not worked for a couple of days now. Could have been longer, but We've not used it much. 

[Kain_W · Accepted solution]

Hi Nicoladavies75,

Apologies for the issues faced and welcome back to the community. 

Sorry to hear that you're facing issues with the landline, has this only occured from today?

Also is your phoneline connected via a seperate line or through your Hub?

Let us know,

[Nicoladavies75]

The phone is connected through the wall socket not the hub. We only noticed it not working yesterday 

[Kain_W]

Ahh okay, it seems like the checks have been done so it may require a technician to resolve this.

Before we do book any appointment we have to advise of the following.

There can be a £25 charge added to the account if;

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know whether you're okay with this and we'll go ahead and book the appointment for you.

[Nicoladavies75]

Yes, that's ok. If you could make it later on in the afternoons. I finish work at 12, and haven't got the car for a few days. 

[Kain_W]

No worries, to get this sorted I've dropped you a PM,

You'll find this message within the purple envelope icon.

Many thanks,

[Kain_W]

Thanks for your cooperation over PM Nicoladavies75,

That appointment has been booked in for you, this should appear soon on your MyVM where you can reschedule if needs be.

Let us know how the appointment goes!