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Landline cuts out randomly

pestophil
Joining in

About 6 days ago, my landline started cutting out. It might be after 15 minutes, it might be after a few seconds. It happens on a phone plugged direct, and on the cordless.

There is no fault showing online and trying to access the help pages is like being on a merry-go-round, except no fun. A phone number to call? I can't find one.

Any advice gratefully received.

Phil

1 ACCEPTED SOLUTION

Accepted Solutions

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there pestophil,

Welcome to the community!

Really sorry about your landline cutting out on you, can I ask has this happened since the service has started?

Also to run through necessary checks, has the line been securely connected?

Thanks in advance,

Kain

See where this Helpful Answer was posted

7 REPLIES 7

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there pestophil,

Welcome to the community!

Really sorry about your landline cutting out on you, can I ask has this happened since the service has started?

Also to run through necessary checks, has the line been securely connected?

Thanks in advance,

Kain

Hi Kain

Thanks for the quick response.

I've had the service for ages but this started recently. And we've checked the cables are connected properly.

Phil

Hi pestophil,

Thankyou very much for replying.

I think its best that we arrange for a Technicians visit.

So I can arrange this.

I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

 

Gareth_L
Forum Team
Forum Team

Hello pestophil

Thanks for passing security. 

Now we have booked an engineer, can you let me know how the visit goes.

Gareth_L

Hello pestophil,

Quick message to see how the visit went and did we fix the Fault with the line?

Gareth_L

Thanks Gareth

It went really well - the engineer swapped us from the landline and rerouted it through the hub. All seems well.

Cheers

Phil

Thanks for getting back to me pestophil, 

Glad its all been resolved now for you.

Gareth_L