As requested I have connected my Panasonic DECT3 cordless handset to my my Hub 3 Router - using the adapter, provided by VM - into the port label Tel1, reset the router and the phone and all the handset has displayed since then (28/03/23) is a message stating “Check Phone Line” and there is no dial tone when it is picked up. Please be advised that I have tried calling my landline from two different mobile networks and nothing happens and in addition that when I have logged into the router to check the status of the phone service, the home page shows a green phone icon and its status as “ready”.
I am considering obtaining a cable with an RJ11 connection on each end to connect the phone directly to the router, as it would rule out a possible fault with the adapter provided and be a neater solution as the handset and router are physically next to each other, is this technically feasible?
I received a message from Virgin Media on the 1st of May, stating the service should now be live on my router and patently it isn’t, as nothing has changed with regards to the status of my landline service since I completed the requested changeover, four days previously and having tried to report the fault directly, via my mobile, the issue is still not resolved and I am beginning to get frustrated by what I perceive to be a lack of support from Virgin Media.
