Landline completely dead

[Jayen]

Landline completely dead.

Plugged phone direct into phone socket, nothing, no dial tone

Checked online, no problem

Sitting on hold.

Please advise as unable to work.

[Adri_G]

Hi there Jayen, thanks for posting on our forum page with your issue and welcome to our community.

We're sorry to hear there is an issue with your landline at the minute.
Have you had any communication from us about any change/migration of the line from copper to fibre recently, by any chance?
Also, could you advise what services you have with us (internet, landline and TV - info can be found on your bills) and if you are experiencing and issue with any of them too?

Let us know and we are happy to assist with this.

[Jayen]

I was speaking to Virgin Media and they have hung up.

Apparently with my new contract, where I asked for outgoing calls to be cancelled, only wanted to receive incoming calls the line has been cancelled.

I can't have my number that worked up until this week, that has been cancelled.

My landline is used for work for all my incoming calls.

[Adri_G]

Sorry to hear of all these issues you've had, Jayen.

I am happy to further assist in the best possible way, please expect my PM here shortly so we can have a better look into this.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.